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I’m an angry customer!

No seriously… I am. I’m sick of crappy customer service, and it has turned me into an angry customer! Somewhere along the way, companies started treating customers as if they were not really necessary, and now out of nowhere that seems to have become normal. We call to discuss an issue, and end up on hold for 10 minutes. We call to make a complaint, and we end up being passed from one person to the next. Or, my favorite…

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“Sorry, that’s our policy”

We’ve all been told that at one point or another. “We’re sorry Sir/Miss, that’s our policy”. Usually it’s in a situation where a customer is frustrated for one reason or another. And now to make matters worse, they’ve been told “that’s our policy”, which is a nicer was of saying “screw off!”…. Don’t get me wrong. Policies are necessary in every company. In order for management to be able to hold employees accountable, train their employees, etc. there needs to…

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Employee responses can cost you business

I’m sitting and having lunch at a thai restaurant. Now, this restaurant is one of my favorite places in this area. I eat here at least once a week. They know my order, and take really good care of me. Also, the food is amazing! BUT… Something just happened that made me want to get out the laptop and write a post about employees/customer service… A couple walked into this restaurant. And just so you can get a good idea,…

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